Unfriendly skies

Wednesday, December 9, 2009

I've been so busy at work lately and I'm so tired, but it's past midnight and I can't wind down- so here are a few random thoughts.

I've been a very delinquent blogger :(

Someone once compared me to a rubber band. When frustration builds and builds inside me, I eventually snap. When I snap, that usually means venting, swearing, angry words, or any combination of those three. I really try hard at work to control that response, but when I'm under a lot of pressure (which has happened lately), it just becomes impossible to hold in.

I got mad at a coworker today. Really mad. I'm still mad.

I would so love a massage right now.

Why do some people just suck the life out of me?

I have an over-developed sense of fairness and justice. I don't know why, but I really think life should be fair and just. This brings me to my venting for today:

Dear US Airways:

You suck. Why are you charging me $180 just to change my flight (in addition to the increased airfare)? All I want is the reason behind this. I want to know what I'm paying for in that $180. I want someone to tell me that it takes 5 computer scientists to input the data to change my flight. Or that it takes 1 person a full days work to track down the flight number and put my name on the new flight. I need to feel that I'm paying for something- anything? Unacceptable answers include: 'well, that's our policy' or 'it's just the rule'.
When faced with that unhappy answer, I asked your customer service rep, 'well, I want to talk to the person who can tell me why this is the rule'. Why is it $180 and not $20 or $1,000? I want answers.

Yours truly,
Unhappy and ready to snap

Now, in the long term, $180 is not a big deal and it's not like I'm making pennies anymore. It's just the principle here that counts. I just feel that I'm being ripped off. I won't be flying US Airways again anytime soon. Boo on them.

2 comments:

Erin said...

Switch to Southwest. No change fee ever! No bag fee!
And hopefully blogging helps you release some of the anger and tension. I know it does me.
Go schedule that massage!

Mars said...

I absolutely agree Linda! That is the flight I had scheduled for Mom and Dad that I now have to change since Mom got sick. They wanted me to pay the fee back in September and then I "would not have to pay it later". I told them that they can wait to have their fee since Mom and Dad have to wait to take their flight! They stink.

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